Hamilton Hyundai

Excellent service overall! Purchased my Hyundai Santa Fe pre-owned vehicle 2 years ago, and gave me a reasonable percentage of my financing and traded in my old one to a brand new one Hyundai Tucson Luxury Hybrid 2023 2 days ago. It was a beautiful ride indeed. We loved it so much. It was a wonderful and smooth experience. Shout out to Daniel Lagast, very professional, knowledgeable and friendly who assisted me for everything. Highly recommended!🤩

Sumir Bassi provided an exceptional experience in helping me purchase my first EV car. Sumir's expertise in educating me about the charger at home and offering valuable recommendations demonstrated a commitment to customer care. He understood what my family and I needed and what we love. I was originally looking at buying the Ioniq 5 and then fell in love with Ioniq 6. Sumir provided me with all the information I needed to compare the two cars and went above and beyond with his follow ups and educational material that I needed to make my final decision. Overall, I highly recommend Sumir and trust his expertise will help you find your next car.

I bought my car here 7 years ago, and have continued to go to the dealership for upkeep on my car. Two weeks ago, I went for my regular oil change and tire swap. I was estimated an hour to hour and half wait time. 3 hours later… I was given $3,000 worth of “suggestions” to get done. At this time, they had not even finished the job I initially came for. They said the work they suggested would have to be done another time, but highly recommend it. I waited another half hour, they finally finished my oil change and tire swap. The bill comes out to $450. I have never paid that for this service ever! They charged me for an inspection that they did not fix (they took it off, corrected the mistake). Alone, the oil change was $300. They claim it was labour but did not outline that on the invoice ($140 for an hour of labour?). They also put in premium oil, when I never asked. I asked for a basic oil change. They would not correct the charge. I had to pay and leave for work (which I was now significantly late for), and decided to take up the rest with customer service afterwards. When I spoke with a representative, they apologized for my experience, and stated someone would be contacting me to rectify. No one reached out to me. I am extremely disappointed, and will never trust this place to service my car again. I got a second look from another mechanic, and showed him the invoice and suggested work, he could not believe it! Would have given 0 stars if I could!

It was worth the drive from Peterborough to Hamilton (2X) to select & pickup, a used 2022 Santa Fe from this Dealer! I am compelled to rate the front desk reception, salesman, sale mgr. and the Financial officer as simply top shelve (110 %) ! Their sincerity to help me was present at all levels. The salesman called me 3 days after the pickup to see if I had any concerns! Amazing!

I 100% recommend anyone to go to this dealership. I had an awful experience at a different location and went out of my way to make the drive to Hamilton Hyundai and they did not disappoint. Such a great group of people who work here, all very kind, helpful, knowledgeable, and appreciative. Charles was the sales rep who helped me and heard my needs and wants and after knowing my awful experience at the other dealer he made sure to give me and my father great communication and understanding when it came the vehicle i was looking for. After driving all this way to buy from them, I cant say enough good things and would make the drive every time. Thank you so much to everyone from this location!!

This was an excellent experience for myself and my family, the wife and I appreciated Sumir’s no pressure style, made us relaxed at reviewing our car sales options and we look forward to purchasing a new SUV in the future. We had a disappointing experience at a competitor’s location and welcomed your dealership’s integrity and honesty.